TERMS AND CONDITIONS

Player account

  • Hugo allows only one account per person, household, e-mail address, credit card and IP address. Minimum age for registration is 18 years old or applicable age limit in your jurisdiction. 
  • If multiple players wish to play in our casino from a shared computer environment (dormitories, fraternities etc.), we strongly suggest they all contact our support before making multiple accounts to avoid unnecessary security procedures.
  • Players who create multiple accounts with sole intention of taking advantage of Happy Hugo casino’s bonus promotions will not be eligible to receive any winnings made with our bonuses. Furthermore, their accounts will be blocked upon recognition without prior notice.
  • Happy Hugo reserves the right to close player accounts at its sole discretion without prior notice.
  • Any player balance will be forfeited upon account closure.

Account verification

  • For security and license requirements Happy Hugo may request KYC (Know Your Customer) documents at own discretion. Most common reason is validation of details prior to big withdrawals (age verification, fraud prevention, promotion restrictions). Please send your valid copies from photos or print screens of personal documents to cashier@hd.happyhugo.com
  • The documents requested may include, but are not limited to:
    • A photo of a valid personal identification document (ID, Driver’s license, or Passport)
    • A photo of front and back of the signed valid credit card(s) used for depositing
    • A photo of a Utility bill (gas, electric, water, telephone – must not be older than 2 months from date of issue) with name and address as registered in player’s casino account
    • A photo of valid Bank Statement or screen shot showing IBAN, BIC (Swift) and your name.

Bonuses

  • All winnings from bonus money are wager free and eligible for withdrawal. Bonus money is non-cashable and will be removed from balance upon withdrawal of winnings.
  • Only one welcome bonus is allowed per player, account, address, computer and IP address. Happy Hugo reserves the right to close any account that is deemed a duplicate account, and confiscate the funds of this account.
  • Unless otherwise stated, the minimum deposit required in order to receive any bonus is €20 or equivalent in another currency.
  • The bonus money is valid for 30 days from date of issue. After 30 days the bonus money is forfeited.
  • The player has to claim the bonus from the cashier. If, for any reason, the bonus is not issued, it is the players responsibility to contact the support immediately in order to claim the bonus. No bonus will be credited after the deposit is used.
  • Bonus money cannot be claimed or issued while the player has a pending withdrawal. 
  • Bonuses and promotions are only available for players with an active player account. Upon account suspension or closure all campaign gains will be forfeited.
  • Maximum bet while having an active bonus, is €5 per spin/game.
  • Upon receiving cash winnings from promotions or other similar campaigns, maximum bet is €5, unless otherwise stated in each specific promotions.
  • Free Spin bonuses have no wagering requirements. That means that any winnings derived from a free spins bonus do not need to be wagered before becoming real cash.
  • Happy Hugo reserve the right to exclude players from bonus offering at own discretion and void winnings if max bet rule has been violated.
  • Maximum winnings to be cashed out when playing with with the Welcome Bonus or any Special deposit bonus is 10 times the deposit amount or 1000€.
  • Maximum winnings to be cashed out from No deposit bonus or no deposit freespins is 80€
  • Bonuses offered by Happy Hugo are solely intended for genuine recreational players only. Player betting patterns and activity are constantly monitored to ensure this.
  • In the event that the Happy Hugo deems at its sole discretion that you have been taking unfair advantage of any bonuses or have executed any other act in bad faith in relation to a bonus offered on the site or by support operators, Happy Hugo shall have the right to block or terminate your account and in such circumstances, Happy Hugo shall be under no obligation to refund any funds that may be in your account.
  • Note: Sometimes specific terms and conditions apply to specific promotions.

Promotions

  • Happy Hugo reserves the right to cancel or alter any promotion or offer at any time without prior notice.
  • Happy Hugo reserves the right to exclude a player from receiving the promotions at any time.
  • Each promotion has its own terms and conditions which are published on the Happy Hugo's Club Hugo page under each promotion’s descriptive text.
  • By participating in the promotions and/or accepting to receive the bonus/es offered by Happy Hugo, the player automatically declares to also accept the terms and conditions for that particular promotion/bonus as well as the general promotions/bonus terms and conditions which are listed hereunder.
  • In the event that a player does not understand how the promotion works, if he is eligible to participate, or does not understand the terms and conditions, the player can contact a member of Happy Hugo’s Customer Support via email or live chat for a more detailed explanation.
  • In case of any dispute, the decision taken by Happy Hugo’s management is final. Happy Hugo also reserves the right to amend, add or remove any of the bonus/promotional terms and conditions and In case of any changes, the date of the last updated version will be published at the bottom of these terms and conditions.
  • Players are kindly requested to regularly check the bonus terms and conditions for any amendments/updates.
  • Following games are excluded from our promotional plan and any bet/wins made on those games while having a bonus active will be deducted from the winnings of the players:
    • Bloodsuckers & 2, Book of Dead, Dead or Alive & 2,  Guns N' Roses, Immortal Romance, Legacy of Egypt, Money Train,  Pimped, Queen of Gold,  Reactoonz, More Cash, Secret of the Stones, Super Multi-times Progressive, Secret of Atlantis, Joker Pro, Devil’s Delight, Victorious & Who want to be a millionaire

Security, Jurisdiction and Tax

  • Player is responsible to keeping account details and password confidential and safe. 
  • Player is responsible to follow laws of gambling and tax of winnings in their country of residence. 
  • Happy Hugo will not disclose any information of your net winnings or account details.

Withdrawal

  • Minimum withdrawal amount is €80 or equivalent in another currency, unless explicitly stated otherwise in Terms & Conditions of the specific promotion.
  • Maximum withdrawal amount processed to a player is €5,000 per week.
  • Bonus money is non-cashable, meaning bonus(es) rewarded since previous deposit will be deducted from balance upon processing withdrawal. In certain cases Happy Hugo reserve the right to enforce 1 time turnover of deposit amount before withdrawal. 
  • Happy Hugo reserves the right to, under special circumstances,  charge a withdrawal fee at its sole discretion.

Banking

  • This site is operated by Mountberg Limited (Vision Tower 4th floor Limassol Avenue 67, 2121 Aglantzia, Nicosia, Cyprus) licensed and regulated in virtue of license number No. 5536/JAZ granted by the Government of Curacao.
  • Withdrawals from Happy Hugo are paid in the currency of Euro, regardless of the currency of the players account. Due to exchange rate fluctuation, the amount received in players bank account may differ from the original withdrawal amount. Happy Hugo holds no responsability for any exchange rate fluctuation.

Games

  • The following territories are restricted for NetEnt games: Afghanistan, Albania, Algeria, Angola, Australia, Cambodia, Czech Republic, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Mexico, Portugal, Romania, Spain, United States of America and The United Kingdom.
  • In addition to the above it is not permitted to offer Guns & Roses, Jimi Hendrix & Motörhead in the following countries:
    • Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey and Ukraine.
  • Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man) and Scarface can only be played in the following countries:
    • Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.

Complaints

  • The Player has the right to bring unresolved disputes to Curacao eGaming via complaints@curacao-egaming.com.
  • For further information about the Authority, please visit  www.curacao-egaming.com.

Other

  • Happy Hugo reserves the rights to change the terms & conditions at any time without prior notice. Terms & conditions are in effect as soon as they are published on this page, but will never retroactively affect the bonus promotions. However, it is the player’s responsibility to check the terms & conditions regularly and prior to claiming any bonuses and making any bets in Happy Hugo.
  • In case of any differences in the terms and conditions between the English and the other languages displayed on the Happy Hugo website, the English language version will always prevail.

This casino is operated under the License No. 1668/JAZ issued to Curaçao eGaming, Authorised and Regulated by the Government of Curaçao.